Refund & Returns Policy

We want you to be happy with your Chronomate. Here's how returns and refunds work.

30-day money-back guarantee

Every order is covered by a 30-day money-back guarantee from the day it arrives. This covers items that arrive damaged in shipment or faulty — if that happens, we'll make it right with a replacement or a full refund.

Damaged or faulty items

Please inspect your order when it arrives. If your Chronomate is damaged in transit, faulty, or not as described, email us within 30 days at arcxzh.store@gmail.com with your order number and a photo. We'll arrange a replacement or a full refund, including any shipping costs, at no charge to you.

Change of mind

We're unable to offer refunds for change of mind or personal preference — for example, if the product works as described but simply isn't to your taste. Please read the product details carefully before ordering, and reach out with any questions first.

How refunds are processed

Once we've confirmed your claim, we'll process any refund to your original payment method within 5–10 business days. Depending on your bank or card provider, it can take a few extra days to appear on your statement.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage, and to have goods repaired or replaced if they fail to be of acceptable quality.

Questions

We're a small team and we read every message. Reach us any time at arcxzh.store@gmail.com.